PROMISE

The point of sale is just the beginning of the relationship, which is a commitment to partner the customer right through the entire life cycle of the vehicle.

Eicher Support Services

Commercial Management

Eicher Service - Available Anywhere, Anytime

Eicher provides its customers the benefit of an extensive sale and service network, customised solutions and an efficient cost of ownership. Eicher has over 938 contact points across India and over 10,000 private mechanics trained by the company, ensuring that your vehicle is in safe hands.

Freedom - Service Agreements

"FREEDOM", the service agreement from Eicher Trucks and Buses helps you manages the dynamic nature of transport business today. It ensures that high quality repairs are carried out by certified technicians using genuine parts which help you secure uptime requirements of your vehicles. It provides an added advantage of fixed repairs cost during agreement tenure, hassle free services at your convenience location across pan India, payment at specified intervals & price protection on labour, parts oils. All this adds up to giving you the freedom to fully concentrate on transport assignments and in turn deliver superior services to your clients. Freedom Service Agreements are available to you as options to suit your business requirements.

/ Click here to know more

Eicher - Promise

In an endeavour to enhance the customer satisfaction "Eicher Promise" has been launched. It is a promise to time bound enroute break down services to its customers of heavy duty trucks and heavy commercial buses for restoration and putting the vehicle back on road within 48 hours of it being reported on Toll Free No - 18001023531. This "Eicher Promise" is now extended to countrywide. Eicher Promise is to reduce downtime and lead to increase the profitability.

Eicher customer is entitled to a service guarantee coupon in the event of any delay beyond 48 hours to restore the enroute break down vehicle.

  • Terms & Conditions apply. For more detail please get in touch with the nearest Eicher dealership.

/ Click here to know more

Service Initiatives

  • Grass-root level penetration - training to local mechanics, currently numbering over 10,000 throughout India at 900 plus locations
  • Training for drivers to impart safe driving skills and to enhance fuel efficiency
  • Regular Free check-up and service camps
  • Comprehensive Service Audit System - oversees the physical infrastructure and service quality of Eicher service network
  • Extensive participation in the local melas, loan/exchange melas
  • Highway check-up campaigns
  • Mobile Spares & Service van and Recovery & Tow trucks available at various dealerships
  • Service Units - Engine, Transmission, Differential etc. are available at Eicher Service setups

All vehicles and parts produced by EICHER TRUCKS AND BUSES are well covered under the company's warranty policies.

View Warranty Terms for:

 

Vehicle warranty

Eicher Trucks and Buses warrants each Eicher vehicle and its aggregates and components thereof, supplied by Eicher Trucks and Buses to be free from defects in material and workmanship under normal use...

/ For more details, Download

Parts warranty

With a vision to reduce the perceived performance related issues as well as the financial risk to the customer, Eicher extends a warranty along with Eicher Genuine Parts. Eicher's warranty policy not only speaks of the quality and reliability that its part products bear, but also of its commitment to serve the customer to the best standards. The details of warranty period clause of Eicher's Parts Warranty Policy are mentioned under the Comprehensive Warranty section.

/ For more details, Download

Extended warranty

Extended Warranty provides unique risk coverage on failure major powertrain components like engine, transmission & differential at very attractive prices. Customer may avail this facility within one month of purchase date of vehicle...

 

/ For more details, Download